Frequently Asked Questions

Standard shipping within the EU typically takes 3–8 business days. Express delivery options are also available for 1–2 business day delivery.

Yes, absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents. The return address shows only our company name without any product references. We understand the importance of privacy and take every measure to ensure your order arrives discreetly.

Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days depending on the destination and customs processing. Please check your local regulations before ordering, as we cannot guarantee delivery in regions with strict import restrictions.

Yes, once your order ships you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website. Tracking information is usually available within 24 hours of shipment.

All our products undergo rigorous third-party HPLC testing to ensure a minimum purity of 98%. Certificates of Analysis (COA) are available for download on each product page. We work with independent ISO-certified laboratories to verify the quality and potency of every batch.

For optimal longevity, store products in a cool, dry place away from direct sunlight. Most peptides should be refrigerated after reconstitution. Unopened lyophilized powders typically remain stable for 2 years when stored properly at room temperature. Always check individual product labels for specific storage instructions.

Yes, all products are tested by independent third-party laboratories. We test for identity, purity, concentration, and heavy metals. Lab reports (COA) are available on each product page for your review.

Unopened products typically have a shelf life of 2 years from the manufacturing date when stored properly. After reconstitution, most peptides should be used within 30 days if refrigerated. Always check the product label for specific expiration dates.

We accept cryptocurrency payments including Bitcoin, Ethereum, and USDT. All transactions are processed securely with 256-bit SSL encryption. Pay with crypto and receive a 5% discount on your order.

Absolutely. We use industry-standard 256-bit SSL encryption to protect all payment information. We never store your full credit card details on our servers. Our payment processing is PCI DSS compliant.

Yes, we offer volume discounts on larger orders. The discount automatically applies at checkout based on your order quantity. For wholesale inquiries or very large orders, please contact our support team for custom pricing.

Due to the nature of research chemical products, we cannot accept returns once the seal has been broken. However, if you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery with photos, and we will arrange a replacement or refund. Your satisfaction is our priority.

Our customer support team is available 24/7 via email, live chat, and phone. You can reach us at support@swisschems.eu For fastest response, use our live chat feature on the website.

If your order arrives damaged, please contact us within 48 hours with photos of the damaged package and products. We will immediately arrange a replacement shipment at no additional cost to you.